24/7 NOC Hotline
For active line stoppages on a contracted Rowi system. Routed directly to a control engineer on rotation — no ticket queue.
+49 711 4890 6200
§ 01 — Process Audit Booking · Industrial AI Since 2009
Book a Free 60-Minute On-Site Process Audit in Your Stuttgart-Area Plant.
A Rowi solutions engineer walks your bottling, filling, or discrete-assembly line alongside your shift lead. You leave with a written OEE gap analysis, a prioritised short-list of commissioning cuts, and a no-obligation scope — usually within five working days.
- Delivered bySenior solutions engineer, not an SDR
- Typical outputOEE gap map + 90-day commissioning plan
- Plant footprintDACH + Benelux, on-site within 10 days
- CostZero — credited against any subsequent engagement
§ 02 — Direct Contact Paths
Three direct lines into Rowi — pick the one that matches the urgency of your line.
All channels route to engineers in Stuttgart. Average P1 response on customer sites is 14 minutes.
Commercial & Audit Requests
For audit bookings, scoping questions, and partnership enquiries. Replies land from a named engineer, not a generic mailbox.
[email protected]Stuttgart Headquarters
For procurement, legal, and on-site visits to the engineering office. Visitor parking available via Königstraße entrance.
Königstraße 5870173 Stuttgart, Germany
§ 03 — Peer Reference
“We had three consulting decks on the table and a line that needed to be running by Friday. Rowi's engineer was on the floor at 07:00 with a tagged I/O list, and the line was commissioning before lunch. That is the difference between a slide and a system.”
See the full reference architecture endorsed by the VDMA Working Group 4.0 — or book the audit that produced this result.
§ 01
Availability · Week 47, 2025
Rowi solutions engineers on-site this week — pick a slot.
Four open windows across Monday, Wednesday, Thursday and Friday. Slots are released Tuesday at 09:00 CET and confirmed within 4 working hours by a Rowi audit coordinator. Travel from our Stuttgart office is included for plants within 250 km; further afield we coordinate the visit with your facilities team.
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MON 17 Nov
- 08:30CET
- 11:00CET
- 14:30CET
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WED 19 Nov
- 09:00CET
- 13:00CET
- 16:00CET
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THU 20 Nov
- 07:30CET
- 10:30CET
- 15:00CET
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FRI 21 Nov
- 09:30CET
- 12:00CET
- 15:30CET
Open Held — request wait-list
NOC staffed 24/7. P1 response on customer sites: 14 min average. Outside the four windows above, request a custom slot and we will reply within one working day.
§ 02
After you submit · 3 steps
What happens after you submit the booking — in three steps.
No automated drip campaigns. Every booking is handled by a named Rowi coordinator and a named solutions engineer. The path from form submission to a written audit report is calibrated to three weeks, not three months.
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Chapter 01
15-minute qualification call
A solutions engineer confirms scope: which lines, which PLC estate (Siemens, Beckhoff, Schneider Electric are fully supported), which KPIs you need to move. We agree the visit agenda before anyone gets in a car. No NDA required to take the call.
- Duration15 min · phone or video
- OwnerRowi audit coordinator
- OutputConfirmed agenda + NDA draft
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Chapter 02
On-site visit & data sample
A 60-minute line walk-through at your plant with a Rowi engineer and your operations lead. We pull 7 days of historian data and 30 days of downtime logs into a sandboxed Rowi FlowEngine™ instance. Safety briefing, PPE and site access are arranged by your team in advance.
- Duration60 min on-site + data pull
- OwnerSenior solutions engineer
- OutputSandbox model + raw finding list
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Chapter 03
Written audit report
Within 10 working days you receive a written audit: OEE baseline, root-cause decomposition across availability / performance / quality, an 11.4-point OEE-lift benchmark drawn from our 47 reference plants in DACH and Benelux, and a fixed-scope proposal with line items priced in EUR. No obligation to proceed.
- DurationDelivered in 10 working days
- OwnerLead engineer + MD review
- OutputAudit PDF + priced scope
62%
average commissioning-time compression across 84 deployments, 2021–2024 · independently audited by Fraunhofer IOSB-INA, 2023.
§ 03
Final call to book the audit — or pick up the phone.
If your procurement team prefers a signed call-sheet over a web form, the Rowi coordination desk answers directly during European business hours. Outside those hours the call routes to our 24/7 NOC — staffed by 38 control engineers, average 14-minute P1 response on customer sites.
Audit fee: EUR 0. Report fee: EUR 0. No retainer required to receive the written audit. Obligation begins only when you sign a fixed-scope deployment contract.
© 2025 Rowi GmbH · Engineering Intelligent Workflows for European Industry — Since 2009. Founded in Stuttgart by Dr. Annika Voss and Markus Lenhardt.